Days @ ISB

I am a dad now. My son, Ryan Banerjee, was born on Sep 9th in Delaware. It is an amazing feeling and I am so excited. Can’t wait for him to grow up and play with me.

Last few months have been eventful. In July, we moved into our new home. Here’s what it looks like.

In August came the green card, so no more standing in the line for a visa. It took a year under EB1 multinational executive category.

And in September came Ryan Banerjee. Exciting times!

The continuing credit crisis is making interesting reading, with big investment banks going belly up. I am sure business schools are busy writing case studies and future MBA students will analyze such events in great detail. The best and brightest MBAs made some wrong calls, took on too much risk and ended up losing fortunes. Could it have been done differently, will it happen again - time will tell. But expect fundamental changes in how the financial services industry operates.

There was a question on MBA salaries. If someone is getting, say, $80k in a software developer role now, how much will it get boosted after an MBA? The classic MBA answer is, it depends. You could choose to join a non-profit, and make $50k after your MBA. Or you could choose to join an IB or MC firm and expect at least twice your pre-MBA salary. Your salary mainly depends on the skills you bring to the table. If you have a niche, in-demand skill, you can make millions without an MBA. Companies pay you based on the perceived value you bring to the company, not just because you have done an MBA from an Ivy League institution.

Am still in Wilmington, Delaware. Bought a house. It is under construction , but it will look somewhat like this when complete in six months.

Back after a long time. Am still in Delaware. Got a promotion - from Assistant Manager to Manager. Path ahead is Senior Manager -Director - VP... Long way to go!

We had an ISB alumni get together in NY sometime ago. It was nice meeting others in the area. Also met our Deputy Dean and got updates on what’s going on at ISB and future roadmap.

Bought an Apple Macbook. I am very impressed with the product. Now I spend more time on the macbook than on my Dell. Also bought a radar detector for my car and a Sony T50 digital camera that James Bond used in his most recent movie! Now I am hunting for a home theater system.

Did a bit of traveling as well. Have been to Atlanta and Virginia Beach. Also went to Philadelphia to watch a major league baseball game between Phillies and Chicago Cubs.

At work, I have been learning a lot about credit card processing. I am quite enjoying working with the business people who have spent their entire career in the industry. I am currently focusing on credit card authorizations, risk and customer strategy management, using products from FICO and Total System (TSYS).

Lot of water has flown down the Ganges since my last post. I got relocated from Calcutta to Wilmington in Delaware in September. Met with many old friends here, made some new ones. Initial few days were spent in getting settled here. Renewing US driver's license, getting new credit cards, buying household furniture etc. Got a new car, 2006 Nissan Altima. Was carried away by its looks. Equipped it with a GPS Navigation system. Really cool with voice prompts for turns. Also bought a Sony LCD HDTV. Brilliant picture - better than DVD. Lots of other purchases, like a robotic vacuum cleaner, have made a good dent on my bank balance!

On the work front, so far so good. Lot of learning opportunities, especially about the credit card industry. Also, by working closely with the account management team, am getting an understanding of the dynamics of client relationship mgmt. My primary role is that of a subject matter expert/lead business analyst.

ISB alum get together is coming up, but alas I cannot participate this year. Heard the news of the Indian Prime Minister visiting ISB recently. Last batch witnessed George Bush visiting. No such high profile visit during my time at ISB :(

Am headed to Wilmington in Delaware. I will be stationed there from this Monday for a long term assignment. I would be the lead business analyst for one of our major clients, a bulge bracket investment bank. This is for their credit cards division.
Like everybody, I used to receive pre-approved credit card offers in the mail, and most of them seemed to originate from Wilmington, DE. Never thought I would one day end up working there! Had passed by Delaware many times while driving from New Jersey to DC. It used to take only a few minutes to cross the state, as it is a very small state. Only attractive thing about Delaware seemed to be the zero sales tax.
While I had wanted to be in the vicinity of NYC, Wilmington is not too bad. It is 1.5 hours from NYC and DC, and 20 mins from Philly.
Am looking forward to this challenging assignment.

I am back! Marriage ceremonies went off quite well. Thanks everyone for your wishes. Now I have a boss at home as well!

After finishing business school, many times I have considered retiring from blogging. But have still kept up, though only with occasional posts. What started off as an effort to capture life as a student at ISB has gone on to look at life beyond school - at post MBA career. I believe it is important to continue recording this experience, as it helps complete the picture and provides insights to MBA applicants on what to expect after getting the degree.

At work I am currently engaged in an initiative to build stronger financial services domain knowledge among employees. Domain knowledge is a key differentiator for this company and helps understand client businesses better. In a recent Forrester Report, MBAs in Cognizant were called the secret sauce for success because of the domain knowledge and business analysis skills they bring to the table.

Cognizant recently announced a change in top management. A Carnegie Mellon MBA would become the CEO from Jan. Interestingly, he is all of 37 years old. I wish I could be that successful when I turn 37. The COO is also a Carnegie Mellon MBA and the CFO is a Tuck (Dartmouth) MBA.

Cognizant as a company is doing well. As per recent earnings call, we are likely to hit the $1.3 bn revenue mark this year and have surpassed Satyam to become the fourth largest IT company in India, behind TCS, Infy and Wipro. Cognizant stock has also been doing great, and had briefly crossed the $70 mark. My stock options are becoming valuable!

I have had an opportunity to understand the offshore model better in the last one year, and it is now time to rotate into a new role. I am looking at taking up a client facing role. This will allow me to engage with clients face-to-face and to build relationships and grow accounts. The role would also involve domain consulting. I am looking at various such role options in the US and am trying to decide which way to go. Have got myself an L1A visa to this end.

Today's newspaper reported that picture-tube TVs would likely be extinct in two years. They will make way for LCD and plasma TVs. One can therefore expect significant price drops in this segment due to economies of scale. Technologies change so fast! Floppies have already become almost extinct. Blu-ray DVDs have also entered the market. We can expect a standards war soon.

Through this blog I have met many of my old friends with whom I had lost touch. Hats off to the many benefits of living in a connected world. Technology rules! I was also surprised to find many of my old friends/colleagues still reading my blog. Thank you for staying with me.

I am getting married to a lovely lady on the 30th of this month in Kolkata. Which means I am going to lose my bachelors degree and she's going to gain her masters! Looking forward to this next phase of life.
Very busy with wedding preparations. Will blog again after the marriage.

Another batch has passed through ISB. Class of 2007 has already started their journey. My b-school days seem like a distant past now!

The hoopla surrounding astronomical salaries during campus placements has subsided by now. It is unfortunate that the focus is towards rupee-converted CTCs of outliers rather than the more realistic median salaries. I overheard a restaurant conversation one day where a group of youngsters were discussing about “that one-crore salary b-school”. I wish they had at least touched upon the quality of faculty or the peer group.

At work front, I have been pretty tied up with various activities, mostly pre-sales. One of the upsides of getting involved in pre-sales is that you get to know many senior level managers and directors in the company. There is always something to learn from these people.

Cognizant gave away video iPods to its employees, so I am a proud owner of one now. However, I haven’t used it much. When I have to listen to music at home, I use my laptop and Altec Lansing speakers. When I am traveling, there is the car stereo where I listen to FM. And in office there is hardly any time to listen to music. This is turning out to be just another addition to the list of gadgets that lie unused at home. The others include things like VCR and camcorder. Digital camera is soon going to be on that list, as mobile phone cameras are now available with megapixel resolutions. I think Apple should think about convergence and come out with an iPod that has in-built mobile phone and camera, among other features.

George Bush’s visit to ISB was a welcome surprise. I wish I was a current student this year – would have got an opportunity to be there. From the transcript, it appears he was his usual self – more so as he himself is a b-school product. He started off like “So whoever would like to begin, we can start. And if not, I'm just going to call on somebody -- like you.”. This is so like a professor cold calling! I hope the Indian President also visits the institute in the near future to share some of his immense scientific and academic knowledge.

Last week I was busy traveling. First I went to XLRI Jamshedpur for campus recruitment. I liked the campus, it is very compact and cozy. The newly built badminton court was very inviting, but alas I was there for a different purpose!

Then I had to go to our office in Chennai on business. Chennai seemed to have made good progress since my last visit there. The roads were quite clean and there was a new mall, City Center, that had come up. Didn’t have time to explore much beyond that.

Now that a fresh batch of b-school grads will be joining the work force, I have been receiving enquiries from them about what to expect when they join IT services firms. Well, I keep telling people that it is what you make of it. It is common knowledge that the main engine of such companies is quality of execution. You provide good deliveries and you get repeat business. That’s the business driver. What role do MBAs have to play in this scenario? Most MBAs don’t want to be in delivery role. They went for an MBA to get away from delivery. Most would like to be in tech consulting or business development roles.

Now pure business development is a sales function, and is typically the territory of people with strong sales background. A person with only IT project management experience is more suited for pre-sales, account mining and consulting roles. A typical MBA might start off as a business analyst – the critical link between the business side of the client firm and the technical side of the IT firm. He would understand the functional requirements and ensure that the final delivery meets those requirements. Afterwards, the MBA would likely move up to become an account/engagement/client relationship manager. One would have profit and loss responsibilities and would be judged based on the amount of revenue growth in the relationship.

This is my understanding of the typical role of MBAs in IT services companies. There would be many other career paths as well. Most MBAs have the freedom to choose which path they would like to take. Also, salary differentials of one or two lakhs don’t matter much at this stage – it is the role and quality of work that matter more. So I would advise students to choose companies based on the role offered.

It’s placement time in ISB. I can sense the current state of students – full of anxiety. Within a few days the suspense will be over and they will know where they are headed after graduation. I was also scheduled to go to ISB as part of my company’s interview panel, but it didn’t happen due to some last minute changes.
While there may be excitement that a new chapter of life is going to start from April, it also means that the days at ISB are soon going to be over. It is a hard feeling – but you have to move on in life. It feels just like yesterday that I was an ISB student, and already another batch is about to graduate. Getting nostalgic!

Had a good time in ISB. It was a mixed feeling – happy and nostalgic. There were a good number of my batchmates who had turned up. Played badminton at the familiar court in recreation center. Unfortunately my opponent, a colleague of mine, injured herself and had to be rushed to hospital at midnight. So the trip turned out to be eventful!
Somehow each passing batch at ISB seems to outdo its predecessors in being serious about studying. Maybe that week was particularly bad in terms of work load.

My next visit to ISB will probably happen during the campus placements next month.

Few weeks ago I visited IMT Ghaziabad for campus recruitment. I hadn't been to Delhi in last ten years, and boy, it seemed such a different city now. Infrastructure has improved by leaps and bounds. Impressive.

This weekend I interviewed few prospective students seeking admission to ISB. As is usual, the applicant pool in Kolkata mainly comprised of entrepreneurs and family business background people.

Am currently in ISB campus and having a good time. Alumni meet over, but have another engagement related to my company, so staying over until Tuesday. Lot of my batchmates had turned up for the alum meet, so lot of catching up done. Met many from the current batch also, and was happy to put faces to names I have been hearing through emails and yahoogroups.
Going to the on campus DJ night now.

Next weekend is going to be special. I would be back in ISB campus next Saturday (10th Dec), and will stay there for four days of fun and nostalgia. It’s our alumni meet and I am so looking forward to it.

Went to Indian Institute of Management Calcutta campus yesterday for summer internship recruitment. Most of the candidates I interviewed had significant work experience. It was a different experience sitting on the other side of the table in a b-school!
Office life is same old same old. RFP responses, punctuated by domain building initiatives.

When I am not able to blog for a long time, I tell myself that it is due to my busy schedule at work and otherwise. But then if I look back at my life one year ago in b-school, I realize that I have all the time in the world now. I can watch TV, sleep before midnight and do a myriad other things for which I never had time in ISB. And I don’t have three case studies to read and two group assignments to do in a single day. Still I call myself busy.
This weekend I was scheduled to visit XLRI to recruit summer trainees, but could not go due to other commitments. Will probably go during final placements now.
Just a few months ago I was considering buying a mini ipod, but thankfully decided against it. Now they have come out with the nano, which is such a beauty. But it will be difficult to stay ahead of this curve. Less than six months after I bought my car, a newer model (Honda City ZX) has been introduced at the same price point but with better features. Where does the buck stop?
Sustainable competitive advantage, internalizing network externalities, value appropriation, 4 Ps, BCG matrix, bottleneck resource, CAPM, regression etc are phrases one would hear on setting foot in ISB campus or for that matter in any b-school campus. I am getting ready to hear these again in about a month’s time when I set foot on ISB soil again for the alumni meet.